My husband and I had finally saved up money to buy a travel trailer, we were so excited. We went to Dodd RV in Newport News, VA.
We got a great deal and very very happy with the sales staff. Well, the honeymoon ended shortly after. One year later the manufacturer of the trailer we purchased went bankrupt. And of course a major problem surfaced.
The side wall of the trailer started delaminating after one year of ownership. We immediately contacted Dodd RV and brought it in two hours from where we lived. The service staff told us that they discovered a window had been cut too big and therefore every time it rained or was washed, water ran down that side wall causing the delamination. Then they told us it wouldn't be covered because the company that build it had filed bankruptcy.
So they suggested going through our insurance company. I didn't think this was a good idea. I asked why wouldn't Dodd stand behind the product they sold me and fix it? They said because it's been a year and two months.
What?? But wait, what about that expensive extended warranty that you convinced me I had to have? Oh, it won't cover this problem! Of course!
They suggested I lie to my insurance company to pay to get it fixed. I wouldn't do it, I did call and ask for an adjustor to come out and check it out. The adjustor came out and agreed it was a manufacturer defect. This was in the beginning of May.
The service dept then said they saw holes in the roof , maybe that was was caused the delamination, to send the adjustor back out. I called my insurance once again, the adjustor went out. The service tech who suggested wasn't going to be there that day, so I asked a few days in advance for someone that could show him the roof and what they saw to meet with him. Sure they said no problem.
The adjustor went out, no one met him, he went on the roof and saw nothing. The trailer had now been there 3 weeks. We had a camping trip planned so we had to pick it up. They sealed the leaking window and we brought it back after our trip to have the fiberglass repaired...which by the way the delamination has now spread 4 feet because it's been a month.
So we brought it back. Mind you we put down a significant amount of cash to purchase it you would think they would just pay for the repair so they could retain the customer. Now why would they go and do something like that? I don't know, maybe good business practice?
Nope! Enter June...they have agreed to split the cost of the repair...which now cost thousands of dollars..for a 1 year old trailer...how generous of them! They have now had the trailer for a total of 5 weeks. No work had been done except to seal the window.
We have another trip planned in July, go up there pick it up and bring it back ...yet again...4 hours round trip. Enter August...they have taken the trailer apart...and find black mold. Of course! Again I suggest to them to make it right and stand by what they sold me and pay entirely for the repair.
Not going to happen. At the end of August the side wall has been fixed and now we are on to waiting for a fiberglass estimate. 1 week, goes by ...2 weeks. We have our last trip of the summer planned.
My husband was livid that he had to make another 4 hour trip totaling now 12 hours of driving back and forth before this was going to finally be fixed. 4 months and several thousands of dollars later it is finally repaired. It's funny how when you are buying something everyone is so nice and attentive. The minute you get your money it takes days sometimes weeks to hear back from anyone.
You get a crappy product that is now your problem...well I sold that problem after it was fixed and went down the street to another dealership. I got an awesome deal, and better yet I am still getting awesome service!
So please, protect yourself and buy somewhere else! No one should have to spend 4 months and thousands of dollars on something they've owned for a year to have a problem fixed that wasn't even their fault!
Monetary Loss: $18.